This funny and timely new customer service training video reveals customer service representatives in a variety of settings who are inadvertently driving good customers away. Each vignette shows customer service representatives they way others see them. The customer service skill building techniques include: quickly acknowledge the customer, coach each other, find a way to say yes, listen carefully, and fix it on the spot.
The program includes a supervisor’s training video that play off the main WAYMISH customer service show and helps supervisors see the role they play in supporting their front-line customer service people.
The main customer service show WAYMISH is 10-minutes and the Supervisor training program is also 10-minutes. The package also includes The WAYMISH Factor Meeting Opener.
