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How You Think Is Everything: The Power of Natural Intelligence
Terry Anderson, the Associated Press bureau chief in Beirut who was held hostage for 7 years, and Dr. Robert Flower, acclaimed human intelligence expert, teach your employees how to cultivate new ways of thinking for professional and personal success. |
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$695.00 |
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Are You With Me?
Are You With Me? is a refresher of how to use common courtesy on the phone. When we interact with others on the phone, it's easy to lose touch with the basic rules of common courtesy. The truth is, all too often, the telephone becomes an easy excuse for not connecting with people. |
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$625.00 |
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Rules of Effective Communication
In this engaging, amusing, and highly memorable story, an assistant manager of a marketing department is preparing to give the local business community a short seminar on professional telephone skills. Her own skills leave a lot to be desired, fortunately someone is on hand to show her the mistakes she makes, and help her overcome her shortcomings. The lessons include understanding that the call starts with a verbal handshake. Also, answer the phone within four rings and introduce yourself properly with a smile in your voice.It shows that preparation is vital; people should have facts and figures to hand and repeat key phrases to show callers they're understood. During the call, people should ask open questions to gain information, and use the caller's name frequently to establish trust.When closing the call they must confirm that the message is understood, and make a note of what they are required to do. Finally, the video tackles voice mail, showing that the same rules apply. John Cleese |
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$870.00 |
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