• Customer Service
• Team Building
• Leadership
• Hostile Environment
• Sexual Harassment
• Communication Skills
• Change Management
• Ethics
• Motivation
• Stress Management

NEW!
Leadership Pickle


What Bob Farrell did for customer service in the runaway hit "Give 'em the Pickle", he is now doing for leadership. In this fun and exciting new film, Bob combines his passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds.What defines a leader?According to Bob Farrell,"Leaders are those who SERVE the people who SERVE the customer."Just as customers need pickles, those special things you do for them to keep them coming back, your employees need their pickles too. They need and want certain things from you as their leader. If they get those things they will follow you and achieve great things.If they don't get their leadership pickles, their belief and respect for you as a leader may begin to slip.
$795 VHS
$895 DVD
$295 VHS Rental
$350 DVD Rental
$9.95 Leadership Guide

Dimensions of Coaching

Effective coaching is one of the fastest ways to improve employee performance, but few managers and employees know the fine art of mentoring.
$695.00

The Practical Coach

This training video is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach video an everyday guide to using good judgment and caring about each member of your team.
$795 VHS
$895 DVD
$295 VHS Rental
$350 DVD Rental
$12.95 Workbook

Millennium Coaching and Performance Feedback

This 3-part program is designed to help team leaders, supervisors, managers and others learn the skills needed to provide on-going effective feedback to their team members and the coaching skills needed to maximize employee potential.
$625 each

Keeping the Good Ones

Keeping the Good Ones is a management and leadership training video that deals with positive employee - manager relationships and employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have.
$795 VHS
$895 DVD
$295 VHS Rental
$350 DVD Rental
$9.95 Leadership Guide
$12.95 Workbook

The Leadership Challenge

Ordinary people can become extraordinary leaders. Experts James Kouzes and Barry Posner demystify the trait common to all great leaders and examine strategies for developing potential in your workplace.
$895.00

Priorities for Life

Three video programs featuring inspiration, one of a kind scientific insights and ultra-practical new tools with Robert K Cooper.
PRICE:

Paradigm Mastery Series

The Paradigm Mastery Series is a five-video program designed to help you explore the many ways paradigms impact your decisions. It will also provide you with the hands-on skills needed to create an environment open to change.
$995.00

Painless Performance Improvement

Real change only happens when the decision to change comes from the person doing the changing. The Painless Performance Improvement training video provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.
$795 VHS
$895 DVD
$295 VHS Rental
$350 DVD Rental
$9.95 Leadership Guide
$12.95 Workbook

Stephen Covey's Leadership Series

A Grander Goal: A ragtag Ugandan soccer team is transformed by the mentorship of its coach. An illuminating look at what makes a leaderJourney to Discovery: A chance encounter changes the life of a writer trapped by ghosts of the past. A profound lesson on how to rediscover passion and innovation.A Better Way: Stories of three South African businesses and how they cooperate to gain market share. A fresh approach to the concept of "win-win." Law of the Harvest: Can a potato farmer teach lessons in leadership? You bet. Reap the rewards of old-fashioned ethics, persistence, patience, perseverance and attention to detail.
$695 Per Segment
$2395 Complete Series

Supervisor Toolkit

A library of 90 video clips on various aspects of supervision, plus a comprehensive guide for using the clips in a number of innovative ways.
$995.00

Leadership: What's Trust Got to Do with It

Rebuilding trust, as demonstrated in the video, requires time and consistency. As Sid, the video's mentor says, "Trust is like money. It's tough to get and easy to lose." And without trust, leadership is not possible.
$695.00

Would I Work for Me?

The video, "Would I Work For Me?" demonstrates a supervisor's behavior in realistic situations-first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. Viewers will learn eight effective management skills that improve motivation, productivity and the bottom line-this is essential training for all managers and supervisors.
$695.00

So Help Me: Employee Editions

"If you own the problem, you own the customer. If you lose the problem, you lose the customer." What do customers value most? Solving their problems. The video shows frontline service workers how to realistically solve customer problems in ways that will retain and build customer loyalty.
$695.00










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