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New!
People
People is a visually engaging 4-minute launching point to any communication-based session. People beautifully illustrates the potential of the universal human traits of kindness, generosity, and respect in our workplaces. People gets to the heart of the one thing that unites all people on earth. Preview People now to find out what that one thing is.
Click here to see what Training Media Review has to say about 'People'!
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$375 DVD Purchase
$295 DVD Rental |
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Five Star Teamwork
Explore the five principles that enable the team at the Four Seasons Restaurant to remain for over 40-years one of the top destination restaurants in the world. First and foremost is the knowledge that unless they take care of each other first, they cannot be there for the customer. |
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$725 DVD Purchase |
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What's In It For Me?
A unique look at customer service, What's In It for Me? (1-hour or 2 1/2-hour workshop) teaches participants tactics for dealing with difficult customers.and how they will personally and professionally benefit by using them. |
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$695 Each |
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What's Your Pickle?
In the What's Your Pickle training video, Bob's boundless energy makes it feel like he's there LIVE in your meeting! His contagious enthusiasm will inspire your service providers and help them refine their Pickle-giving skills.
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$895 DVD Purchase
$350 DVD Rental
$9.95 Leadership Guide
$19.95 Hardback Book
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WAYMISH:
(Why Are You Making it So Hard For Me to Give you my Money?)
This funny and timely new customer service training video reveals customer service representatives in a variety of settings who are inadvertently driving good customers away. Each vignette shows customer service representatives they way others see them. The customer service skill building techniques include: quickly acknowledge the customer, coach each other, find a way to say yes, listen carefully, and fix it on the spot.
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$895 DVD Purchase
$275 DVD Rental |
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What Do You Say?
What do you Say? will help customer service employees learn the key words and phrases needed to handle tough customer situations with ease and confidence.
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$895 DVD Purchase
$350 DVD Rental |
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Tom Peters Re-Imagine!
Business Excellence in a Disruptive Age
In this revolutionary series, Tom will show you how organizations are meeting the challenges of tomorrow and achieving new levels of excellence. 6 Programs |
$1995 DVD Purchase
A Huge Discount! |
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The 5 Values of Great Customer Service
This program presents a values-based training approach to developing customer service relationships built on a foundation of respect. |
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$625 DVD Purchase |
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SMILE!
This program presents a values-based training approach to developing customer service relationships built on a foundation of respect. |
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$595 DVD Purchase |
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The Guest
The Guest is one of the best selling customer service films in the industry. Funny and brief with a simple message that everyone can relate to and understand. The Guest makes a great meeting opener as well. |
$895 DVD Purchase
$350 DVD Rental
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The Difficult Guest
The Difficult Guest training video picks up where The Guest , leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance. |
Full Package
$895 DVD Purchase
$350 DVD Rental
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Give 'em The Pickle
This customer service show is loaded with humor, touching stories, fun graphics and music, delivering a powerful message of "taking care of your customers". |
$895 DVD Purchase
$350 DVD Rental
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Can't be Denied
Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices. |
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Passion for Customers
Tom Peters goes on location to find out how Federal Express, The Limited, Worthington Industries, University National Bank & Trust and the Louisville Redbirds deliver superior customer service. Viewers go inside these acclaimed customer-driven organizations as Tom Peters details the essential characteristics that have given them their competitive edge. (67 minutes) released in 1987 |
$795 Full DVD Version
$495 Short DVD Version |
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Remember Me
One of the top five training videos on customer service of all time, Remember Me focuses on one ordinary person who has been doing business in the same place for years, but is treated like a stranger-and worse. Your customer service representative will learn that it only takes one bad experience to lose a loyal customer forever. |
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$795 DVD Purchase |
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It's a Dog's World
When your pet gets the royal treatment at the vet-and you get the runaround at the hospital-it sure is a dog's world! |
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$595 DVD Purchase |
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We're on the Same Team, Remember?
Has sales worked with service? Is shipping getting the order right? What about billing? Remind your employees that everyone shares in the company's success-or failure-and help them find ways to improve interdepartmental teamwork. |
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$995 DVD Purchase |
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The Unified Team
In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, The Unified Team teaches team leaders how to promote the positive feelings of unity within their team in this popular management and leadership training video. |
$895 DVD Purchase
$350 DVD Rental |
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Cliff's Customer Service Adventure
Designed for front-line customer service trainees, this entertaining video dramatizes the basics of great service in the fast food, banking, retail and restaurant and hospitality industries. |
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$695 DVD Purchase |
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It's Your Call
Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. In other words, they know how to care. |
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$495 DVD Purchase |
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Taking Care of Business
Taking C.A.R.E. of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills. |
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$625 DVD Purchase |
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The Call of The Mummy
It's every customer's worst nightmare: The disembodied voice of a "mummified" customer service representative on the other end of the phone. When every call counts, make sure your reps have what it takes to ensure customer loyalty. |
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$695 DVD Purchase |
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So Help Me: Employee Editions
"If you own the problem, you own the customer. If you lose the problem, you lose the customer." What do customers value most? Solving their problems. The video shows frontline service workers how to realistically solve customer problems in ways that will retain and build customer loyalty. |
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$695 DVD Purchase |
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So Help Me: Supervisor Edition
"So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth. |
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$695 DVD Purchase |
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No Complaints? Complaints & Quality Management
This witty program makes it painfully obvious that there is only one thing worse than a problem that leads to a dissatisfied customer and that is a problem that crops up again and again because no one has attempted to solve the underlying issue.This is not in the way the manager of a retail operation responds by conducting a witch-hunt. She comes to realize that it is better to research the problem without apportioning blame to individuals. She also learns that it's important to let the people involved find a solution and this often means getting different departments to talk to each other. |
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$999 DVD Purchase |
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How To Lose Customers Without Really Trying
This programme clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk.
Customers can be trying; not all customers are pleasant. It's easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. |
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$870 DVD Purchase |
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If Looks Could Kill
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this humerous detective case, careless communication had a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise. |
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$999 DVD Purchase |
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An Inside Job
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.
Three steps to creating an effective internal customer perspective are identified:
. Identify your internal customers
. Consult them about their needs
. Serve them as though they were external customers. |
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$999 DVD Purchase |
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