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New!
People
People is a visually engaging 4-minute launching point to any communication-based session. People beautifully illustrates the potential of the universal human traits of kindness, generosity, and respect in our workplaces. People gets to the heart of the one thing that unites all people on earth. Preview People now to find out what that one thing is.
Click here to see what Training Media Review has to say about 'People'!
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$375
Not available for rental. |
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Five Star Teamwork
Explore the five principles that enable the team at the Four Seasons Restaurant to remain for over 40-years one of the top destination restaurants in the world. First and foremost is the knowledge that unless they take care of each other first, they cannot be there for the customer. |
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$725.00 |
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What's In It For Me?
A unique look at customer service, What's In It for Me? (1-hour or 2 1/2-hour workshop) teaches participants tactics for dealing with difficult customers.and how they will personally and professionally benefit by using them. |
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$695 Each |
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Tom Peters Re-Imagine!
Business Excellence in a Disruptive Age
In this revolutionary series, Tom will show you how organizations are meeting the challenges of tomorrow and achieving new levels of excellence. 6 Programs |
$1995
A Huge Discount! |
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The 5 Values of Great Customer Service
This program presents a values-based training approach to developing customer service relationships built on a foundation of respect. |
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$625 Each |
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SMILE!
This program presents a values-based training approach to developing customer service relationships built on a foundation of respect. |
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$595.00 |
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The Guest
The Guest is one of the best selling customer service films in the industry. Funny and brief with a simple message that everyone can relate to and understand. The Guest makes a great meeting opener as well. |
$795 VHS
$895 DVD
$295 VHS Rental
$350 DVD Rental
$2.50 Leadership Guide
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The Difficult Guest
The Difficult Guest training video picks up where The Guest , leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance. |
Full Package
$895 VHS ~ $295 VHS Rental
$995 DVD ~ $350 DVD Rental
$9.95 Leadership Guide
$12.95 Workbook
Motivational Only
$795 VHS ~ $295 VHS Rental
$9.95 Leadership Guide
$12.95 Workbook
Role Play Only
$425 VHS ~ $250 VHS Rental
$9.95 Leadership Guide
$12.95 Workbook
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Give 'em The Pickle
This customer service show is loaded with humor, touching stories, fun graphics and music, delivering a powerful message of "taking care of your customers". |
$795 VHS
$895 DVD
$295 VHS Rental
$350 DVD Rental
$9.95 Leadership Guide
$19.95 Hardback Book
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Can't be Denied
Last year several large corporations were involved in lawsuits that cost them millions of dollars. These companies were sued for unfairly and illegally discriminating against customers. Too many organizations are learning the hard way that the actions (or inactions) of their employees can create tremendous liability for the organization when it comes to customer discrimination. Countless customers are lost because of bad and potentially illegal customer service practices. |
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Passion for Customers
Tom Peters goes on location to find out how Federal Express, The Limited, Worthington Industries, University National Bank & Trust and the Louisville Redbirds deliver superior customer service. Viewers go inside these acclaimed customer-driven organizations as Tom Peters details the essential characteristics that have given them their competitive edge. (67 minutes) released in 1987 |
$795 Full Version
$495 Short Version |
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Remember Me
One of the top five training videos on customer service of all time, Remember Me focuses on one ordinary person who has been doing business in the same place for years, but is treated like a stranger-and worse. Your customer service representative will learn that it only takes one bad experience to lose a loyal customer forever. |
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$795.00 |
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It's a Dog's World
When your pet gets the royal treatment at the vet-and you get the runaround at the hospital-it sure is a dog's world! |
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$595.00 |
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We're on the Same Team, Remember?
Has sales worked with service? Is shipping getting the order right? What about billing? Remind your employees that everyone shares in the company's success-or failure-and help them find ways to improve interdepartmental teamwork. |
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$995.00 |
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Cliff's Customer Service Adventure
Designed for front-line customer service trainees, this entertaining video dramatizes the basics of great service in the fast food, banking, retail and restaurant and hospitality industries. |
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$695.00 |
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It's Your Call
Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. In other words, they know how to care. |
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$625.00 |
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Taking Care of Business
Taking C.A.R.E. of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills. |
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$625.00 |
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The Call of The Mummy
It's every customer's worst nightmare: The disembodied voice of a "mummified" customer service representative on the other end of the phone. When every call counts, make sure your reps have what it takes to ensure customer loyalty. |
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$695.00 |
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So Help Me: Employee Editions
"If you own the problem, you own the customer. If you lose the problem, you lose the customer." What do customers value most? Solving their problems. The video shows frontline service workers how to realistically solve customer problems in ways that will retain and build customer loyalty. |
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$695.00 |
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So Help Me: Supervisor Edition
"So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth. |
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$695.00 |
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No Complaints? Complaints & Quality Management
This witty program makes it painfully obvious that there is only one thing worse than a problem that leads to a dissatisfied customer and that is a problem that crops up again and again because no one has attempted to solve the underlying issue.This is not in the way the manager of a retail operation responds by conducting a witch-hunt. She comes to realize that it is better to research the problem without apportioning blame to individuals. She also learns that it's important to let the people involved find a solution and this often means getting different departments to talk to each other. |
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$870.00 |
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If Looks Could Kill
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this humerous detective case, careless communication had a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise. |
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$870.00 |
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Inside Job
Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.
Three steps to creating an effective internal customer perspective are identified:
. Identify your internal customers
. Consult them about their needs
. Serve them as though they were external customers. |
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$870.00 |
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