The Difficult Guest
The Difficult Guest training video picks up where
The Guest leaves off.
Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance.
The Difficult Guest shows us that guests don't ask for much: Customers just want to be treated like guests in your home.
Guests don't start out wanting to be difficult. If they are identified early on and properly handled from the beginning, chances are that you can turn things around, But...
Guests can be difficult in three ways; The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action. The key is to recognize your guest, so you can then help them solve their problem. Let The Difficult Guest training package show you how.
DVD Purchase - $895
DVD Rental - $350
Leader's Guide - $9.95
$12.95 Workbook
A MEDIA PARTNERS release
Languages: English, French Canadian, Spanish, Dutch, Cantonese
Length: 22:00
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The Difficult Guest
Video Training Program |
Program Includes:
- The Difficult Guest Training Video
- Difficult Guest Role-Play Video
- 1 Sample Participant Workbook
- 1 Leader's Guide
- 10 Difficult Guest Reminder Cards
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Purchase Program: $895.00
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5-Day Rental: $350.00 |
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Preview Version: FREE!
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Extra Participant Workbooks
$12.95 ea.
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Extra Reminder Cards $.50 ea.
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